All of your orders are packed with love & care and are shipped from our home-based business in London, United Kingdom.
Please keep in mind we are a small team and pack orders as quickly as we can! During busier times you may have to wait a little longer, but we appreciate your patience and support.
CURRENT SHIPPING STATUS
Due to COVID & other worldly events, shipping times are constantly changing. Please read this page here before contacting our team.
|Shipping Method||Expected Delivery Time|
|Standard Domestic||2-7 Business Days|
|Express Domestic||2-3 Business Days|
|Standard International||10-25 Business Days|
|Express International||8-14 Business Days|
Items are shipped from London, United Kingdom.
Prices will vary depending on your shipping country and the contents of your order.
We are using a third party company called Lulu who deals with production and shipping for some of our products.
Deliveries times will vary from country to country and may be impacted by different worldly events. Please visit this website to see the updated status for your country.
Once you have placed you order you will receive an order confirmation via the email you supplied during the checkout process . If you don’t receive one within 24 hours, please send us a message.
We always aim to pack your parcels asap and will send you a shipping confirmation along with your tracking information as soon as it’s ready!
Shipping times can vary for remote & rural locations
Please note that Express Shipping does not mean your parcel has priority packing. Your order will be packed in the order that it was placed.
*The entering of discount codes are the customers responsibility and discount can not be applied once an order has been processed.
All international orders are sent with Royal Mail, or UPS.
CUSTOMS & IMPORT DUTIES
Duties and taxes assessed by customs are the full responsibility of the customer. We are legally obligated to provide shipping information regarding order value and must include an invoice for customs if required.
If you have any concerns about customs, duties and taxes, please contact your local customs
office for further information.
Prices can be displayed in a variety of currencies, but all orders will be transacted in GBP Sterling by your credit card company upon completion of your purchase, and then converted to your local currency. Non GBP Sterling order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in GBP Sterling at the current exchange rate.
MY COUNTRY ISN’T LISTED
If your country doesn’t show up in the checkout process, please email us at firstname.lastname@example.org and we will try our best to organise delivery to you.
Although we do not accept returns at the moment, we want you to be completely happy with your purchase! So please contact us if you have any problems with your purchase and we will try our best to accommodate a solution for you!
First of all, we are SO sorry for any disappointment caused. Whether the item has faults or has arrived damaged, we are truly sorry. Please send us an email with all the details so we can issue you with a refund asap. Please attach a picture of your faults to your email. We thank you for your patience ♥